And today she cursed

As apart of my Christian development and walk, I have decided that I will not use swear words. (I really had a potty mouth. Especially after the treatment received by my former employer.) But today, I let the customer service representative at Directv get the best of me.

I called last Friday to cancel a portion of our service. I do not watch the movie channels, HBO, Cinemax, Showtime, etc. so I felt that it was a waste of $33.00 a month. The representative stated that because I was a seasoned customer I was eligible to receive a DVR for free. I agreed and scheduled the installation date for today between the hours of 8:00a.m. and 12:00p.m. The technicians arrived around 10:30a.m. and completed the work. Unlike cable, Directv has to be activated with a code by the techs. When the technician called in to the service center, the rep wanted to speak with me. I get on the phone and the rep says, "Ms. Thompson, I am sorry but I can not activate the service because your account is past due." I reply, "Excuse me? I paid the bill on line and have the confirmation number as proof of payment."

After an hour on the phone, the customer resolution specialist told me that she could not activate the service and that if I could not afford to make the payment, then the service would be cancelled. Now I am 48 HOT! I just told Ruby, the representative, that I made the payment and I feel that because I am an established customer, my record should speak for itself. She just kept saying, "I'm sorry....Unfortunately." I finally told her, "Do not say sorry to me anymore as it was annoying me." I told Ruby that when the order was placed for the upgrade, the agent should have disclosed then that a payment to the balance must post prior to installation of a new service. I would have scheduled the installation for later in the week. Ruby could not seem to get that through her head. I finally told her that if this problem was not rectified by tomorrow at 12:19p.m. which was exactly 24 hours from the time of our conversation, I would cancel my service and the tech's could come and pick up all this S**t! Ruby told me that I can not cancel my service because of my commitment to the company. "What about Directv's commitment to me the customer?"

Well, now the only problem is that cable is not available in my area. So I have no choice but to stay with them until cable becomes available. I am going to make them compensate me for my wasted time. The tech's had to take back the box and now I have to reschedule. I know that I am a stay-at-home mom but I have to study during the day. Thus is why NyCee goes to daycare. A complete waste of 6 hours of my day! Darn Directv! Darn no cable available! Darn the fact that I must continuously give my money to a company that treats me so poorly! Does anyone have a pair of rabbit ears?